Temporarily halted due to helium shortage on island
Anyone who has access to the Internet, an email account and MasterCard Visa or AMEX. Because we are a local shop focusing on freshness, we order the flowers when needed. Therefore, although we try our best with same or next day service request, we will confirm with you before accepting. Please feel free to email us with any inquiries.
Where does FlowerDrop.net deliver?
We deliver only on Okinawa, Japan around US military bases.. We hand deliver to residential or business in central Okinawa or to US military bases. We currently offer free delivery to Futenma MCAS, Camp Foster and Camp Lester. A delivery charge of $5 to 36 will be incurred for deliveries to other bases on Okinawa (Kinser $5, Plaza Housing $5, Courtney & McTureous +$15, Tori +8, White Beach +$17, Hansen +$28 and Camp Schwab +$36.)
Off base delivery will incur a charge. When you choose the delivery destination from the drop down list, select the city it is to be delivered to. The delivery fee will be listed alongside the city. We would appreciate any landmarks or driving directions to help with finding the location. Local addresses can be tricky! Also, many apartments have secure keypad entry. To ensure a successful delivery, we will reach out to the recipient to schedule. For all orders, we can not deliver to the APO/FPO addresses. Please email us with any additional request and we will respond promptly.
What are your hours of delivery?
We offer delivery M-F 10am-4pm to designated bases on Okinawa. Please let us know if you have a time request and we will work to accomodate. Delivery will not be available on U.S. holidays and select Japanese holidays. When selecting delivery date on our website, the available delivery dates will be shown. Deadline for Monday orders are by Friday 3pm. If you require weekend, holiday, next day or off-hour delivery please email us for availability and confirmation. Sorry, at the present time, the website only processes orders up to 3 months. Payment for orders must be received before order is processed.
FlowerDrop.net now accepts MasterCard, Visa and American Express cards via the internet's leading secure credit card transaction agent Authorize.net. If you prefer to pay by Paypal or cash apps, please let us know so we can invoice you. All forms of payment must be received to activate order. For more information, go to "How to Order"
Do the bouquets look exactly like the pictures
on your website?
Not necessarily. The flower selections at the markets are constantly changing. For the mixed bouquets, we will use the blooms in season that will convey that theme. If a tropical flower shown is not available, we will use a substitute in it's place. However, the single species bouquets will look as they do on the web with the addition of seasonal fills. Because we are flower designers, you will most likely never get the same design twice! If there is something specific you would like, please drop us an email and we'll do our best to customize it for you.
What happens if there is a typhoon?
Unfortunately, we do not make deliveries in Typhoon Condition 1 Caution, Emergency, or Recovery (TC-1C, TC-1E, and TC-1R). We will reschedule for the next possible time. If a typhoon has caused delays in creating the bouquet, we will notify you via email.
How do you handle cancellations or changes?
Cancellations made 48 hours before requested delivery date will receive a full refund. Changes to the order can be made 24 hours prior to delivery. If the cancellation is made less than 24 hours prior to delivery date and your order has been processed, you will receive only 50% of your payment. If cancellation is made after delivery is attempted, there will be no refunds made. Please email us your cancellation or changes along with your name and email address (if different from the one being used).
