Questions and Answers...


Who Can Use This Service?

Anyone who has access to the Internet, an email account and a checking account or credit card can use this service to have flowers delivered to U.S bases on Okinawa. Because we are a small business, we do not offer same or next day service, but we do try to accommodate your requests as much as possible. Please feel free to email us with any inquiries.


Where does FlowerDrop.net deliver?

We currently offer free delivery to Camp Kinser, Futenma MCAS, Camp Foster, Kishaba Housing, Plaza Housing, Camp Lester and Kadena AFB (to include Chibana Housing and O'Donnell Gardens). A delivery charge of $5 to $33 will be incurred for deliveries to other bases on Okinawa (Camp Shields, Courtney & McTureous +$12.50, Tori +$8, White Beach +$15, Hansen +$18 and Camp Schwab +$33.)

Off base delivery will incur a charge. When you choose the delivery destination from the drop down list, select the city it is to be delivered to. The delivery fee will be listed alongside the city. We would require clear, explicit driving directions and recipients phone number to process the order. Please email us with any additional request and we will respond promptly.


What are your hours of delivery?

We offer delivery M-F 10am-5pm to designated bases on Okinawa. Delivery will not be available on U.S. holidays. When selecting delivery date on our website, the available delivery dates will be shown. Deadline for Monday orders are by Friday 3pm. If you require weekend, holiday, next day or off-hour delivery please call/email us for availability and confirmation. Sorry, at the present time, the website only processes orders for 48 hours out. Payment for orders must be received before order is processed.


How do I pay for the service?

FlowerDrop.net now accepts MasterCard and Visa cards via the internet's leading secure credit card transaction agent Authorize.net. If you prefer to pay by check, paypal, money order or cash, please let us know and allow sufficient time for payment to reach us. All forms of payment must be received at least 48 hours before delivery date to activate order. For more information, go to "How to Order"


Do the bouquets look exactly like the pictures on your website?

Not necessarily. The flowers at the markets are constantly changing. For the mixed bouquets, we will use the blooms in season that will convey that theme. If a tropical flower shown is not available, we will use a substitute in it's place. However, the single species bouquets will look as they do on the web with the addition of seasonal fills. If there is something specific you would like, please drop us an email and we'll do our best to customize it for you.


What happens if there is a typhoon?

Unfortunately, we do not make deliveries in Typhoon Condition 1 Caution, Emergency, or Recovery (TC-1C, TC-1E, and TC-1R). We will reschedule for the next possible time. If a typhoon has caused delays in creating the bouquet, we will notify you via email.


How do you handle cancellations or changes?

Cancellations made 48 hours before requested delivery date will receive a full refund. Changes to the order can be made 24 hours prior to delivery. If the cancellation is made less than 24 hours prior to delivery date and your order has been processed, you will receive only 50% of your payment. Please email us your cancellation or changes along with your name and email address (if different from the one being used).